Privacy policy

Horizon Living Group respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and share information when you use the Horizon Solar Qualifier at horizonqualifier.com.

Who we are

The Horizon Solar Qualifier is operated by Horizon Living Group.

For privacy enquiries or requests relating to your personal information, please contact: info@horizonlivinggroup.com

What information we collect

When you complete the solar assessment, we may collect:

• Your name
• Email address
• Telephone number
• Postcode
• Information about your property
• Home ownership status
• Property type
• Roof characteristics and orientation
• Shading information
• Electricity usage
• Solar and battery preferences
• Installation timescale
• Your answers to the assessment
• Your calculated solar suitability score
• Your calculated buying intent and lead priority
• Technical and attribution information associated with your visit, such as referral or campaign information where available

How we use your information

We use this information to:

• Provide your personalised solar suitability assessment
• Calculate your suitability score and buying intent
• Provide relevant information about solar panels and battery storage
• Send you the results of your assessment
• Respond to enquiries and requests you make
• Help determine the most appropriate next step for your solar enquiry
• Operate, secure and improve the qualifier service
• Measure how people use the assessment and where appropriate understand the effectiveness of our advertising and referral sources

Our lawful basis

We process personal information where necessary to provide the assessment and services you request and where we have a legitimate interest in operating, improving and responding to enquiries generated through the service.

Where consent is legally required for a particular use of your information, including certain forms of electronic marketing, we will obtain that consent separately.

Completing the assessment does not automatically opt you into unrelated marketing communications.

Automated scoring

The Horizon Solar Qualifier automatically analyses the answers you provide to generate a solar suitability score and an indication of buying intent.

These scores are designed to provide guidance and help prioritise enquiries. They are not a guarantee that your property is suitable for solar, an installation recommendation, financial advice or a formal quotation.

A full assessment by a suitably qualified installer may be required before an installation can be recommended.

Sharing your information

If you choose to continue from your results and request a solar quotation through our trusted installation partner, you may be directed to Blue Ape Renewables.

Blue Ape Renewables operates its own quotation process and privacy practices.

Where personal information is transferred directly by Horizon Living Group to an installation partner, we will make this clear to you at the point your information is collected or transferred and obtain any consent required by law.

We may also use trusted service providers to operate the qualifier, host information, deliver emails and provide technical infrastructure. These providers process information only as required to provide those services.

We do not sell your personal information to data brokers.

Emails and marketing

We may send service communications necessary to provide the assessment you requested, including your personalised results.

We will not treat completion of the assessment alone as consent to receive unrelated promotional emails, texts or other electronic marketing where separate consent is required.

If you separately choose to receive marketing communications, you can withdraw that consent at any time.

How long we keep your information

We retain assessment and enquiry information only for as long as reasonably necessary for the purposes described in this policy, including managing enquiries, maintaining appropriate business records, analysing the performance of the service and meeting legal or regulatory requirements.

We periodically review the information we hold and delete or anonymise information when it is no longer required.

How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

No internet based service can guarantee absolute security, but we take reasonable steps to safeguard the information entrusted to us.

International data processing

Some technology providers used to operate the qualifier or deliver communications may process information outside the United Kingdom.

Where this occurs, we require appropriate safeguards to be used in accordance with applicable UK data protection law.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict certain processing
• Object to certain uses of your information
• Request transfer of information where applicable
• Withdraw consent where processing is based on consent

You also have the right to complain to the Information Commissioner’s Office if you believe your personal information has been handled improperly.

To exercise your rights, contact: info@horizonlivinggroup.com

Changes to this policy

We may update this privacy policy when our services, technology, partners or legal obligations change.

The latest version will always be published on this page.